Frequently Asked Questions
Are you licensed, bonded and insured?
Yes, absolutely. Heaven Sent carries professional liability and bonding insurance at the required State Regulatory levels as well as Worker's Compensation and takes care of all State and Federal payroll taxes so you will never need to worry about becoming an "incidental employer."
Do I have to sign a contract for a specific length of time?
No, we do not require you to sign a contract for a period of time. We do have a Service Agreement and Plan of Care that outlines the services to be provided. We work with you on a schedule to meet your needs and the plan of care can be modified to meet your changing needs. If you need to cancel services, we request one week notice.
Will we have the same caregiver every time?
Because this is such a personal service, Heaven Sent will provide you with the caregiver(s) that you like and are comfortable with. The most important thing to us is that you are happy and feel comfortable with your caregiver. If for any reason you become uncomfortable with a caregiver, please contact our office and we will assist you in selecting another caregiver.
Do I pay the caregiver directly?
No, you should never pay a caregiver directly. Payment is always remitted directly to our office and payment arrangements are made during the complimentary assessment.
Can I make changes to the schedule?
Yes, we just ask that you give us as much notice as possible. We understand that emergencies or events occur that are out of your control and will work with you when you need us to. Last minute cancellations for other than emergencies may be subject to fees.
If you have other questions, please call or submit them on-line by clicking here
Celebrating 15Years of Caring
A Virginia State Licensed Home Care Organization